cookie policy
Welcome to Nanà Firenze. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our bespoke services and products. By using our website, you agree to the terms of this Privacy Policy.
Collecting data
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
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Personal Identification Data: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
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Preferences: Information you provide about your bespoke product or service requirements.
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Website Usage Data: IP address, browser type, device type, and cookies (see Section 6 for details).
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Communication Data: Any information shared via our contact forms or emails.
Customer support information
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Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card and debit card numbers ), email address, and phone number.
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Purpose of collection: to provide customer support.
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Source of collection: collected from you.
Minors
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The Site is not intended for individuals under the age of majority in your state or province of residence. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in touch with us at info@nanafirenze.com to request deletion.
legal basis for processing
We process your personal data based on the following legal grounds:
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Contractual Obligation: To fulfill orders and provide services you request.
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Legal Compliance: To comply with applicable laws and regulations.
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Consent: For marketing communications or non-essential cookies.
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Legitimate Interests: For website functionality, fraud prevention, and improving user experience.
how we use your data
We use your personal data for the following purposes:
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To process and fulfill your orders for bespoke products or services.
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To communicate with you about your orders or inquiries.
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To send marketing materials, only with your consent.
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To improve our website, services, and user experience.
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To comply with legal and regulatory requirements.
data sharing
We may share your data with trusted third parties for the following purposes:
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Service Providers: Payment processors, shipping companies, and IT support providers.
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Legal Authorities: When required by law.
We ensure that all third parties comply with GDPR and safeguard your data appropriately.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience.
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Essential Cookies: Necessary for website functionality.
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Analytics Cookies: To analyze website traffic and improve services.
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Marketing Cookies: To personalize ads and promotions (only with your consent).
You can manage your cookie preferences via the cookie banner or your browser settings. For more information, please see our Cookie Policy.
Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law.
Your Rights
Under GDPR, you have the following rights:
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Access: Request a copy of your personal data.
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Rectification: Correct inaccurate or incomplete data.
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Erasure: Request deletion of your data (“right to be forgotten”).
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Restriction: Limit the processing of your data.
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Portability: Receive your data in a structured, machine-readable format.
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Objection: Object to data processing based on legitimate interests or direct marketing.
To exercise your rights, please contact us at info@nanafirenze.com.
International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure that it is protected through mechanisms such as Standard Contractual Clauses or other safeguards compliant with GDPR.
Security Measures
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly.
contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@nanafirenze.com
Phone: +39 055 431752
Thank you for trusting Nanà Firenze with your bespoke service and product needs.